Frequently asked questions.

It is a complete phone system. Emma, the AI receptionist, is one part of it. You also get softphone and deskphone seats, a mobile app, texting, voicemail with transcripts, a transcript of every call Emma answers, and live human takeover, all standard on every plan. Live call recording is coming soon.

Most shops are live the same day. OrbisX shops in about five minutes once you connect OAuth, standalone shops in about fifteen once we import your service catalog.

No. Every shop gets Emma, the AI receptionist, and the full phone system. With OrbisX connected, Emma books appointments straight into your shop's calendar, and you also get customer sync, timeline logging, and deposit collection. Without OrbisX, Emma takes the caller's details and your team calls back to book. Google Calendar booking is coming soon.

Yes. The Android app is live on Google Play, and the iOS app is live on the App Store. Both ring, answer, and dial out like a real phone, even when it is locked.

Yes. Every seat, softphone or deskphone, gets its own private direct line plus shared access to your main line. Calls and texts to a private line stay private to that person and the owner.

Yes. Number porting is free on every plan. You can also start the same day with a fresh Magic Voice number and port yours over later.

Four plans from $99 to $499 a month, each including the full phone system. You grow by adding phone numbers, or by moving up a tier for more seats and locations. Billing is monthly, and there is no contract. Annual billing (about 10% off) is coming soon.

A 14-day free trial on any plan. You do not need a card to sign up. To keep your service, add a card before the trial ends. Your plan then bills monthly.

You are billed per unit above your included amount at your plan's rate. Nothing shuts off. If you run over often, moving up a tier is usually cheaper.

She takes a message, and it shows up as a notification in your dashboard. She can also transfer the call to you or your team mid-conversation, with a short verbal warning to the caller first.

Yes, on every plan. Voicemails are recorded, transcribed, and delivered to your inbox, with custom rings-before-voicemail and per-time-of-day greetings.

Not yet. English and Spanish calls are coming soon.

Yes. The AI answers as Emma by default, but you can rename it anything and choose from a large library of lifelike voices. Voice cloning is coming soon on Pro and Shop.

Same experience as daytime, with a clear after-hours notice. With OrbisX connected, bookings still land in your calendar. Without it, Emma takes the caller's details so your team can call back. The transcript is in your call log, in the dashboard and the app. Live call recording is coming soon.

Onboarding pulls your service catalog from OrbisX, or imports it for standalone shops. Edit anytime in your dashboard, and Emma uses the new prices on the very next call.