Frequently asked questions.

It is a complete phone system. Emma, the AI receptionist, is one part of it. You also get softphone and deskphone seats, a mobile app, texting, voicemail with transcripts, call recording, and live human takeover, all standard on every plan.

Most shops are live the same day. OrbisX shops in about five minutes once you connect OAuth, standalone shops in about fifteen once we import your service catalog.

No. Magic Voice works standalone with Google Calendar, or fully on its own. OrbisX shops get live booking, customer sync, timeline logging, and deposit collection as a bonus, and it is the deepest integration we have.

Yes. The Android app is live on Google Play now, and the iOS app is in App Store review. It rings, answers, and dials out like a real phone, even when it is locked.

Yes. Every seat, softphone or deskphone, gets its own private direct line plus shared access to your main line. Calls and texts to a private line stay private to that person and the owner.

Yes. Number porting is free on every plan. You can also start the same day with a fresh Magic Voice number and port yours over later.

Four plans from $99 to $499 a month, each including the full phone system. You grow by adding seats, numbers, and locations, or by moving up a tier. Annual billing saves about ten percent, and there is no contract.

You are billed per unit above your included amount at your plan's rate. Nothing shuts off. If you run over often, moving up a tier is usually cheaper.

She takes a message with the urgency the caller chose and delivers it by text or email. She can also transfer the call to you or your team mid-conversation, with a short verbal warning to the caller first.

Yes, on every plan. Voicemails are recorded, transcribed, and delivered to your inbox, with custom rings-before-voicemail and per-time-of-day greetings.

Yes, on Pro and Shop. We auto-detect English and Spanish in a single call, with no menu prompt needed from the caller.

Yes. The AI answers as Emma by default, but you can rename it anything and choose from a large library of lifelike voices, in English or Spanish. On Pro and Shop you can also clone your own voice, live in beta.

Same experience as daytime, with a clear after-hours notice. Bookings still land in your calendar, and you get the transcript, recording, and lead score by text or email.

Onboarding pulls your service catalog from OrbisX, or imports it for standalone shops. Edit anytime in your dashboard, and Emma uses the new prices on the very next call.