How it works.
From the first ring to a booked, paid job. On autopilot, or with your whole team on the line.
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It answers.
Every call hits your Magic Voice line, nights, weekends, and holidays included. On your rules, Emma answers, your team rings on any device, or both ring at once, no menus, no hold music. Set what happens after hours once, and Emma runs it from then on.
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It quotes your prices.
Emma answers in your shop's voice and asks the questions a real front desk would. Upload your prices, vehicle tiers, and policies once, and Emma learns your prices, not a generic script. You decide which services get an exact quote, a range, or a lead, including mobile jobs where she checks the zip code and travel fee first.
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It books the appointment in OrbisX.
With OrbisX connected, Emma checks your live OrbisX availability and books the appointment while the caller is still on the line, with the right service, technician, and bay. She re-checks before writing, so two cars never land in the same bay, and she recognizes returning customers by phone or name. Need to change plans? She can cancel or reschedule an existing appointment on the same call. Without OrbisX, Emma takes the caller's details and your team calls back to book. Google Calendar booking is coming soon.
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It takes the deposit.
Before the call ends, Emma sends a deposit link that settles against the booking, so the job is paid before you've even seen the car. No "let me call you back," no chasing a no-show later. Every deposit runs through OrbisX, and Magic Voice never stores a customer's card.
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It notifies everyone.
Confirmations, deposit links, and follow-ups go out by text automatically, on the same number you take calls on, with STOP and HELP honored the way carriers require. With OrbisX, every call Emma answers lands on the customer's timeline, and its transcript is in your call log the moment the call ends. Voicemails are recorded, and live call recording is coming soon. If Emma can't help, she takes a message, and it shows up as a notification in your dashboard.
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You can take over any call.
Jump into any AI call and take it over mid-conversation, with the full context already in hand, no re-asking the caller anything. If Emma transfers to you or your team instead, she gives the caller a short verbal warning first, so it never feels abrupt. Your crew coordinates the handoff over built-in team chat, in the same app that runs the phones.
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It runs your whole phone system.
Get a local or toll-free number in minutes, or port the one you already advertise for free, and watch the status the whole way. Every seat gets a softphone, a deskphone if you want one, and the mobile app, plus a private direct line on top of your shared main line. On Core and up, build your own call routing with the drag-and-drop IVR builder. Every voicemail arrives transcribed in your dashboard instead of a message you have to sit through.
It runs on your rules, not ours. Decide who rings first, when Emma handles a call alone, and when she brings in your team. Change any of it from your dashboard, and it applies on the very next call.
Put your whole front desk on autopilot.
Live the same day. No contract, no junk fees.